Service Ideology
Service Tenet
If a question is raised, it must be replied. If a complaint is made, a solution must be given. We serve our clients and we serve them immediately and quickly. The above-mentioned requirements are constantly observed by MISTA service departments and Franchisees. We are strict with ourselves and keep on moving forward.
All the requirements make our service team excellent.
based on which we provide “quality, fast and satisfactory” service.
Service Objective
“Before you have thought of it, we have done it. “ This is an expectation for ourselves and the objective for us to fight for. Perfection is beyond our reach but we can resolve all your considerations and worries. Whenever you find any problem, we will provide a satisfactory solution at your hand.
MISTA has an experienced and professional after-sales service team with specialized skills in connector application. They are excelled at what they do and boast the virtue of fast response, warmness and good attitude. When our numerous clients choose MISTA, they have a strong technological back.
After-sales service
Q: Are you trading company or manufacturer ?
A: We are factory.
Q: How long is your delivery time?
A: Generally it is 5-10 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.
Q: Do you provide samples ? is it free or extra ?
A: Yes, we could offer the sample for free charge but do not pay the cost of freight.
Q: What is your terms of payment ?
A: Payment<=10000USD, 100% in advance. Payment>=10000USD, 30% T/T and Paypal in advance ,70% before delivery
Q:Your products Warranty time？
A:Three Year And free provide new products
If you have another question, pls feel free to contact us as below